Fast, dependable, and transparent from start to finish.

At Rotecsu, we make sure your GORILA order is processed quickly and arrives safely. Below you’ll find key details about our handling times, shipping options, freight process, tracking, and what to do if something unexpected happens.

Order Processing Times
• Most orders leave our warehouse within 1–2 business days.
• Orders received before 12:00 PM Eastern Time (ET) often ship the same day.
• Orders placed after noon on Friday, or during weekends and holidays, are processed the next business day.
• If any product is temporarily out of stock, you’ll be notified by email with updated delivery information.

Need Your Order Sooner?
You can select an expedited option at checkout (2nd Day or Next Day). Please note that expedited services reduce transit time but don’t automatically guarantee same-day processing. For urgent deadlines, let us know in the checkout comments or contact our support team.

Shipping Methods
Shipping options appear at checkout based on weight, dimensions, and destination. Common carriers include:
• UPS Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air
• UPS Worldwide Expedited
• USPS Priority Mail and Ground Advantage (for small parcels under 1 lb)
• LTL Freight (for heavy or oversized shipments)

Our system calculates accurate real-time rates for both parcel and freight deliveries.

Saturday Deliveries
Available in select areas for an additional fee. Please contact us before placing your order to confirm availability.

Free Shipping
We offer free shipping within the United States.
For international orders, please contact us directly at contact@rotecsu.com to coordinate shipping options and rates.

Freight Deliveries (LTL)
• Standard delivery requires a commercial address with a dock or forklift.
• Residential or liftgate deliveries are available upon request and may include additional fees.
• Always inspect freight upon arrival and note any visible damage on the delivery receipt before signing.

For any specific delivery needs, let us know so we can coordinate directly with the carrier.

Tracking and Order Updates
Once your order ships, you’ll receive an email with tracking information. You can also reply to your confirmation email for updates.

Estimated Delivery Times
Delivery dates are shown during checkout once you select a shipping method. Some factory or special-order items may take longer — contact us for lead-time details if needed.

Address Accuracy and Delays
Customers are responsible for providing complete, accurate addresses. If a carrier applies redelivery or correction fees, those charges may be billed to the customer.
If your shipment appears delayed or missing, contact us immediately with your order number — we’ll help resolve it quickly.

Optional Shipment Protection
We offer optional Package Protection at checkout — a simple way to cover lost or damaged packages without waiting for carrier claims. This service is managed directly by Rotecsu, not a third party. You may remove it before checkout if you prefer.

Weather and Unforeseen Events
Extreme weather or external events may cause delays beyond our control. We’ll communicate updates as soon as possible.